Refunds and Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@whisperridgeoutdoor.com. Please note that returns will need to be sent to the following address: 5404 Parkridge Drive, Knoxville, TN, 37924, United States

Some items are not eligible for returns such as perishable items, food, gift cards, some health and hygiene and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping you
goods may take longer than expected.

You can always contact us for any return questions at customerservice@whisperridgeoutdoor.com.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@whisperridgeoutdoor.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@whisperridgeoutdoor.com and send your item to: 5404 Parkridge Drive, Knoxville, TN, 37924, United States.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for
the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3
days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with
tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Need Help?

Contact us at customerservice@whisperridgeoutdoor.com for questions related to refunds and returns.